At EdgeUTech, we respect and protect the privacy of our customers. Our ongoing commitment is to ensure that we respect your privacy in handling personal information relating to you and your transactions with us.
Our Privacy Policy explains the types of information we collect, how and why we collect information and how you may access and update personal information. This policy and the Privacy Act do not apply to employee records held by EdgeUTech.
What information do we collect?
We collect personal information that you provide directly to us, such as when you make a purchase. This may include:
- your name;
- your contact details including your email address, delivery address, phone number;
- necessary details required in contact us form
- financial information including credit card and payment details.
Financial information that is collected via the website is used to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer.
When you visit this website, your usage information is tracked using cookies and analysed by an analytics and optimisation service. The information collected may include:
– your server address
– your domain name
– the date and time you visited our website
– the pages you accessed
– the type of Internet browser you used
– the type of operating system and device you used
EdgeUTech may also utilise social media sites such as Facebook, LinkedIn or Instagram and others. If you choose to interact with these services you should review the privacy policy of that service on their relevant website. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site.
If you choose to interact with us using any social media platform (including, but not limited to: Facebook, LinkedIn or Instagram), the following details will be collected, in accordance with their privacy policies:
– your age.
– your gender.
– your location.
– the type of device you are using.
– your interests.
We receive personal information from you when you use the website to complete our contact Us or enquire now form.
We collect your email address when you subscribe to our newsletter or communicate with us via email.
Our server automatically collects additional information about your use of the website (navigational data). Navigational data includes the type of browser you are using, your IP address, the URL you have come from and the time spent at that URL, cookies and your domain type and server. This kind of information is collected by many sites and used to monitor use of the relevant site.
If EdgeUTech receives personal information that it has not requested (unsolicited information) and EdgeUTech determines that it could not have collected that information under the Australian Privacy Principles if EdgeUTech had requested it, then EdgeUTech will destroy or de-identify the information if it is lawful and reasonable to do so.
The use of Cookies
When you use our website, cookies may be placed in the browser file of your hard-drive to keep track of your use of the site and password functions. Cookies do not capture or track any personal information and do not identify any information which they collect. Cookies on our site may collect the following information: IP address, the computer platform which you are using (including, but not limited to: Mac or Windows), the browser that you use (including, but not limited to: Chrome, Firefox, Safari, Opera, Microsoft Edge, Internet Explorer), what domain you are accessing our site from, and visit duration. We only collect this information to analyse user behavior, and optimise user experience.
Who has access to personal information?
EdgeUTech and related body corporate of EdgeUTech may have access to and use your personal information. Personal information may from time to time be retained on data storage systems owned and operated by these related body corporates or contractors.
How do we use your personal information?
From time to time, we will use your personal Information to provide services to you, including but not limited to; conducting our business, contacting you about news, updates and services in which we think you may be interested in, and completing a transaction to which the provision of that personal information relates.
We may also use your personal information for a purpose which is outlined at the time of collecting that personal information, or which can reasonably be inferred from the circumstances in which the personal information is supplied. We may also keep and file all information you send to us.
We use your personal information and navigational data to monitor your use of the site and improve and develop the site and the goods and services we offer to you. We rely on your personal information and navigational data to tailor the content we display to you according to your preferences.
We also collect your personal information and navigational data to use for marketing and promotional purposes. If you indicate your acceptance when subscribing, we will use your personal information and navigational data to contact you about news, updates and services in which we think you may be interested.
If you indicate your acceptance when registering to receive materials from third parties, we will pass on your personal information and navigational data to third parties who may contact you about news, updates, goods and services in which you may be interested.
We may collect information from you in surveys. Survey information which we receive from you will be used to assist us in understanding the demographics and interests of our users. We combine the information you provide us in response to a survey with information received by other survey respondents. We do not personally identify survey information.
We may combine your navigational data with the navigational data of other uses and use the aggregated results to monitor usage of the site, market to sponsors and advertisers and to improve the site and our products and services.
Your rights to the personal information we hold
You may restrict our use of your personal information. You can ask us to stop using your personal information for direct marketing purposes when we contact you for this purpose. You can ask us to stop passing personal information to third parties.
You can ask us to correct the data we hold. We aim to keep your personal data accurate and error free. If you believe for any reason that we are holding inaccurate data about you, you may ask us to correct it. Your request should specify which data is inaccurate, and what corrections you want us to make. Corrections may also specify data which is incomplete, and the information which is required to update the data. We will make the corrections you ask for within forty (40) days of receiving your request.
At any time, you may ask us to provide you with a list of the data we hold about you, and copies of that data. We will provide you with the data within fourteen (14) days of receiving your request.
How we store your personal information
We take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us.
Only authorised members in our Customer Service Team and in Marketing, Finance and IT have access to our customers’ personal information. Their access is subject to strict controls and procedures.
As a result, while we strive to protect users’ personal information, EdgeUTech cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once EdgeUTech receives your transmission, it is committed to keeping secure the data you provide us and we will take all reasonable precautions to protect information from loss, misuse or unauthorised access or alteration.
EdgeUTech retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
Changes to This Policy
EdgeUTech may make changes to this Privacy Policy from time to time. This Privacy Policy was last amended on 15th June, 2020.
Contact Us About Privacy
If you would like further information regarding this Privacy Policy or if you believe that the privacy of your personal information has been compromised, please contact the Privacy Officer by email at admin@edgeutech.com.au, or in writing to:
EdgeUTech Global Pty Ltd
PO BOX 834
Stanhope Gardens
NSW 2768
Should you not be satisfied with the outcome, you may contact the Office of the Australian Information Commissioner.