If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for credit, a different product, or a refund to the original payment method.
Subject to you returning the faulty product to us (at your cost), and only where required by law (including under the Australian Consumer Law, if applicable), we will honour any obligation to:
(a) replace or repair the product sold to you;
(b) provide a refund
It may take few weeks for us to assess and repair the product (if applicable), or arrange for the manufacturer to do so.
In case, product was returned on the basis that it is faulty, but we reasonably determine that it is not faulty, then you must pay a testing fee of $25 per product, and we are not obliged to return the product to you unless you pay a further Delivery Fee.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, EdgeUTech will offer you a credit or refund provided that:
- You return the item within 14 days of purchase;
- You include a copy of your original invoice when you return the item
- The item is in re-saleable condition including that:
- It is in its original packaging, including instruction manuals and all accessories;
- It is unworn, unopened, unused and in its original condition; and
If these requirements are not satisfied EdgeUTech reserves the right not to offer a credit or refund for change of mind returns.
EdgeUTech reserves the right to
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
- Your original invoice is the best form of proof of purchase
- Refunds will be issued using your original payment method